Blogs as Patron Intelligence

In one of today’s Library Stuff posts, Steve points to Tufts student Dan Bruno’s personal blog, in which Dan comments on the breadth of resources available through the Tisch Library, the undergraduate research library here on my campus.
As a librarian, I find it gratifying when a customer takes the time to say thanks for the resources provided through my professional colleague’s efforts. But what I found even more interesting was that several of my colleagues commented on Dan’s post!
Which brings me to the point of this entry. No, I’m no commenting on the intelligence of library patrons. I’m thinking more along the lines of “competitive intelligence” or good old-fashioned “market research.”. How many of us have set up a Bloglines or Technorati or whatever other RSS-delivered search for the name of our own institution? I hadn’t, until today ( Wouldn’t it be a shame to miss out on feedback — positive or negative — because I wasn’t looking for it in the right place?

One thought on “Blogs as Patron Intelligence”

  1. This particular blog entry came up in one of my many PubSub subscriptions. I’ve always thought that it is good to run searches on many blog engines (pref 3) for CI work.

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